Shipping Policy

Thank you for shopping at Taichi Tuan. We strive to ensure your order arrives safely and on time. Please review our shipping policy carefully before placing your order.

Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. You will receive a notification email once your order has been shipped.

Shipping Methods & Delivery Time

We offer the following shipping options for domestic and international orders:

• Express Shipping (Domestic): 2-5 business days
• International Shipping: 10-15 business days (may vary by destination)

Please note that delivery times are estimates and may vary due to carrier delays, customs clearance, or public holidays.

Shipping Costs

Shipping fees are calculated at checkout based on your location, shipping method, and order weight. Free shipping promotions may apply to orders over a specified amount.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order through the carrier’s website.

International Shipping & Customs

International customers are responsible for any customs duties, taxes, or import fees imposed by their country. Delivery times may be extended due to customs processing.

Shipping Delays

While we make every effort to ensure timely delivery, we are not responsible for delays caused by:

• Carrier delays or service disruptions
• Customs inspections or clearance
• Natural disasters, extreme weather, or public holidays

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately at managers@taichituan.com. We will work with the carrier to resolve the issue and ensure a replacement or refund when appropriate.

Contact Us

Website: www.taichituan.com
Email: managers@taichituan.com

This policy complies with applicable consumer protection laws. Nothing in this policy affects your statutory rights.