Return & Warranty Policy
Thank you for shopping at Taichi Tuan. We strive to ensure customer satisfaction with every purchase. Please review our return and warranty policy carefully before placing your order.
14-Day Return Policy
We accept returns for eligible physical products within 14 days of the delivery date. To qualify for a return, the item must:
- Be unused and in its original condition.
- Include all original packaging, accessories, and documentation.
- Not be damaged due to misuse, neglect, or improper handling.
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund. Approved refunds will be issued to the original payment method.
30-Day Defect Warranty
We provide a 30-day warranty against manufacturing defects for physical products. If your item arrives damaged or develops a verified manufacturing defect within 30 days of delivery, you may be eligible for a replacement or refund.
To submit a warranty claim, please contact our support team and provide:
- Your order number.
- A description of the issue.
- Photos or videos clearly showing the defect.
Digital Products
All digital products, including but not limited to online courses, downloadable content, digital memberships, and other digital services, are non-refundable once purchased.
Due to the nature of digital content, refunds cannot be provided after access has been granted or files have been delivered.
Return Process
- Contact our support team at managers@taichituan.com.
- Include your order number and reason for the return request.
- Wait for return authorization and return instructions.
- Package the item securely and ship it to the designated return address.
- Once received and inspected, we will process the refund or exchange if approved.
Customers may be responsible for return shipping costs unless the item is defective, damaged, or shipped incorrectly.
Exchange Policy
If you wish to exchange an item, please contact us within the applicable return period. Exchanges are subject to product availability.
If the requested replacement item is unavailable, a refund or alternative solution may be offered.
Non-Returnable Items
- Digital products and online courses.
- Items returned after the applicable return period.
- Products showing signs of misuse, abuse, or unauthorized modification.
- Items missing essential parts, accessories, or original packaging.
Contact Us
Website: www.taichituan.com
Email: managers@taichituan.com
This policy complies with applicable consumer protection laws. Nothing in this policy affects your statutory rights.